Frequently Asked Questions
1. When can I apply for a senior bus pass?
The age eligibility is the same as a woman's pensionable age for both men and women. Visit the Gov.uk website to find out when you will be eligible. You can also check your age eligibility by using the State Pension Calculator. Age of eligibility is gradually changing from 60 to 66. You can apply for your bus pass on the day you become eligible.
2. How long is my bus pass valid for?
The expiry date can be found on the bus pass and is dependent on the evidence submitted. However, most passes are valid for a maximum of 5 years.
3. How long will it take to get my bus pass?
The pass will be posted to you. If your application is successful, then new cards should be received within 14 working days. If you applied in the 28 days before you are eligible it may take longer but we will aim for your pass to be with you for once you become eligible. If there is a problem with your application we will send you an email to the address registered to your account.
4. I am moving house do I need to change my bus pass?
If you change your address you will need to notify us via email at buspass@torbay.gov.uk attaching proof of your new address in one of the forms of acceptable evidence (Rental Agreement, Council Tax Bill, Utility Bill, Driving Licence, NHS Medical Card). Please note, you must notify us of any address changes 8 weeks prior to your card expiring. Failing to do so may result in your card being sent out incorrectly during the automatic renewal process (for Senior card holders only). If this happens please be aware you will be charged the £10 for reissuing a card. If you are moving out of Torbay, you need to surrender your bus pass, and apply for a new bus pass to the Local Authority in the area which you are moving to.
5. Where and when can I use my pass?
You can use your pass anywhere in England but not Wales, Scotland or Northern Ireland. Conditions of use may vary from one authority to another and we encourage you to check the rules for use in Torbay scheme rules.
The statutory times of use are 9.30am - 11pm Monday to Friday and at all times at weekends and public holidays.
6. I am having problems logging in, what account should I use?
The concessionary pass system is a separate system from other Council systems. If you have never had a log in to this system you will need to register as a new user either by applying for a pass if you have never had a pass before or by requesting a renewal.
7. Is your website accessible to users with disabilities / of assistive technologies?
Please see the Accessibility Statement below:
This website is run by South West Smart Applications Ltd on behalf of Torbay Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
Technical Information
South West Smart Applications Ltd is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard.
This website was last tested for accessibility in June 2024 and is tested annually to ensure it reflects the latest standards. The latest tests confirmed there were no areas of non-compliance.
Reporting Problems with Web Accessibility
We’re always looking to improve the accessibility of this website. If you find any problems related to disability web access not listed on this page or think we’re not meeting accessibility requirements, please write to us at:
Smart Applications Management
3 The Crescent
Plymouth
PL1 3AB